Last update: 01/07/2025
This privacy policy outlines how your personal data (hereinafter "Personal Data") is collected, used, stored, and protected when using the COUCOU Mobile Application, published by the company COLD START, a simplified joint-stock company with a capital of €10,000, registered with the Lyon Trade and Companies Register under number 938 854 650, with its registered office located at 254 rue Vendôme, 69003 Lyon, represented by its president Mr. CALCADA (hereinafter "COLD START" or "we"), acting as the data controller.
We collect personal data during your use of the application in three ways:
When creating and managing your account, certain information is required to access the core features of COUCOU:
You may also choose to complete your profile with optional data such as:
When using the app, we automatically collect:
If you register via:
This data is used solely to facilitate account creation and authentication.
To ensure the safety of our community, we offer (or require, for certain features) photo verification, which may involve biometric facial recognition analysis. The data collected is neither shared, displayed, nor used for any other purpose. It is stored securely and only used to validate future profile updates.
We use your data to:
Our algorithms recommend profiles based on your information, interactions, preferences, and geographic proximity.
Subject to your consent, we use some of your data for marketing, audience measurement, and ad optimization purposes, including:
These operations are based on trackers or SDKs (see section 5 bis) and are activated only after your explicit consent via a pop-up when launching the app.
You may withdraw or modify your consent at any time in the "Privacy Settings" tab or by contacting us at contact@coucou-app.fr.
We analyze profile data to prevent abuse, detect fake accounts, or bypassing bans.
Certain app features, such as the Coucou Safe option, allow you to temporarily share your location with another user, particularly during dates. This feature is based exclusively on your explicit and voluntary consent.
Location data:
You can enable or disable location access at any time via your device or app settings by going to the "Coucou Safe" tab then "my date is over".
Before any non-essential cookies, trackers, or SDKs (advertising, analytics...) are activated, your consent is required. It is collected via a pop-up upon the app's first launch.
Types of trackers used include:
You may disable non-essential trackers at any time in the app's Privacy Settings.
Retention duration:
• Cookies and SDKs: up to 13 months
• Data from these trackers (anonymized statistics): up to 25 months
We retain your personal data only for as long as strictly necessary to fulfill the purposes described in section 2, then delete or anonymize it:
| Data Type | Retention Period |
|---|---|
| Active account | Usage duration + 1 year |
| Inactive account (12 months) | Deletion after 1 month |
| Banned account | 1 year active, then 1-year archive |
| Technical data (IP, logs...) | Maximum 13 months |
| Cookies and trackers (SDKs) | Maximum 13 months |
| Statistics from trackers | Maximum 25 months |
| Legal or judicial data | As per applicable law |
After these periods, your data is irreversibly deleted or anonymized.
The use of COUCOU is strictly reserved for adults. If a minor registers fraudulently, we delete the account immediately upon detection or upon request from parents or legal guardians.
We reserve the right to temporarily retain certain technical data (e.g., device ID, IP address) for security purposes, especially to prevent fraudulent re-registration, within the limits authorized by law.
Your data may be shared with:
Our main partners include: Google, Apple, Adjust, Scalebay, RevenueCat, Digital Unicorn.
COUCOU uses tracking technologies similar to cookies, known as SDKs (Software Development Kits), integrated into the mobile app to measure and optimize app and ad campaign performance.
These trackers are provided by third parties and activated only after your consent. They do not directly identify you but may associate your device with certain pseudonymized actions.
Examples of SDKs used:
The data collected may include: advertising ID, anonymous usage data, app interactions, technical information (device model, language, OS version, etc.).
Consent:
Retention:
🔗 Learn more:
Some technical or pseudonymized data may be transferred to countries outside the European Union, notably the United States and Canada, via our technical partners:
These transfers are governed by:
• Standard Contractual Clauses (SCCs) approved by the European Commission
• Additional technical safeguards (encryption, pseudonymization, access control)
We ensure our partners provide a level of protection equivalent to that required by the GDPR.
In accordance with the GDPR, you have the following rights:
You may exercise your rights:
We may request ID verification if there's doubt about your identity.
In case of dispute, you may file a complaint with the CNIL (www.cnil.fr). Please notify us beforehand.
For any questions regarding this privacy policy:
You can delete your account at any time:
Your account and data will be deleted within the periods specified in section 3.
In the event of a discrepancy between the French version and a translation, the French version shall prevail.
